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Frequently Asked Questions
 

What information do I need to provide Idealrsc.com when I call, email?

Sales Order Number
RA number
E-mail address
Item #(s) or description of each item in question

 

Does Idealrsc.com accept phone, fax, email or snail mail orders?

We do not accept fax or e-mail orders or quotes. All pricing quotes on products and shipping are available on the website, if you have questions about product, you can always call us during our regular business hours. You can also order through phone.

 

I didn't receive an order confirmation E-mail. Was my order submitted successfully?

If you didn't receive an order confirmation E-mail within 24 hour, you need to contact us at 1-516-482-7000 to make sure your order was received. Sometimes, our server probably still received your order. This happens when confirmation E-mail is interrupted or placed in your junk mail.

 

Can I add, change or remove items from my order after it has been submitted?

No.

Once an order is submitted it can only be changed or edited by calling idealrsc.com at 1-516-482-7000. Once our warehouses have processed the order, items cannot be added or deleted. Once any box from an order is shipped, the order cannot be voided.

 

How long does it generally take to process an order?

It takes one to two business days for us to process an order. Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method and your location. After we ship out your order, we will send E-mail with UPS tracking number. You can go to UPS.com track your package.

 

What should I do if an item is missing from my order?

First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please call Idealrsc.com at 1-516-482-7000 if you're unable to locate an item.

 

What should I do if an item is broking or damaged when I opened my package?

First, check your package if your package box is broken. Do not through away your packing material and box. Call UPS and make claim for the damaged package.

 

Does Idealrsc.com charge sales tax?

Idealrsc.com charges the appropriate state and/or local sales tax for any order shipping to New York @ 8.675%.

 

Is it mandatory to have an RA number in order to return a product to Idealrsc.com?

Yes, you must obtain a Return Authorization ("RA") number within the applicable Return Policy period. Idealrsc.com will not accept returns without prior authorization and an RA number. Once issued, RA numbers are valid for 15 days. Idealrsc.com must receive the returned products within this period. Customer should display the RA number on the shipping label of boxes containing the returned product.

 
 
 
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