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Terms and Conditions

Please review terms and conditions prior to your purchase to avoid misunderstandings and unnecessary disputes.

 

Terms of Use

All references herein to “Ideal RSC ", "we", "us", and "our" refer to Ideal Restaurant Supply Co., Inc.  The terms "customer", "user", "you", "your" and "yours" refer to the user/customer using our website to order services or merchandise ("Product") or to browse our website.

By using the Ideal RSC website, you agree to be bound by its terms of use (explained below), Terms and Conditions, warranty terms, inaccuracy disclaimer, and all disclaimers and terms and conditions that appear elsewhere on the Ideal RSC website.

Ideal Restaurant Supply Co., Inc. reserves the right to update or change these Terms and Conditions at anytime without prior notice. We encourage customers to review them when they visit our website to ensure a pleasant shopping experience. If you are dissatisfied with the Ideal RSC website, its content or Policies and Terms of Use, you agree that your sole and exclusive remedy is to discontinue using the Ideal RSC website.

 

Pricing Policy

Our online store may have different prices from our retail store and they are subject to change without notice. If the products in your order had any price increases after you placed it with us, we will attempt to contact you via email or phone to request your approval of the additional charges. We will not ship out your order until these charges are accepted.  We may cancel your order if you do not accept these charges or fail to respond to our email or phone calls. We reserve the right to cancel any order you place with us without giving any reason.

 

Sales Tax Policy
Ideal RSC currently collects and remits sales tax in the State of New York as required by law. If you claim tax-exempt status, please contact customer service before submitting purchase order. We cannot refund your tax amount if you submit tax exempt document after the purchase of products.

Ideal RSC does not collect sales tax from customers whose orders ship from our warehouses to destinations outside of New York State. In cases where an order needs to be shipped directly from a manufacturer to a customer in a state that manufacturer has nexus (a taxable presence), Ideal RSC must collect all applicable taxes from that customer before the shipment.

 

Payment Policies
If your order is paid for by check or bank wire transfer, the order will not be shipped until funds have cleared.

 

Order Processing

Online orders may be shipped the same day or next business day after they had been received. Although we try to process and ship out your order on the same day we receive it, we cannot guarantee the actual ship date. Please plan accordingly if you require express shipping or contact us to arrange express shipping.

 

Canceling an Order
If you need to cancel an order, please call us during our normal business hours as soon as possible. If the order has not shipped, we will stop the order and cancel or refund any charges we have posted for the order. However all custom fabricated items and/or special orders are not subject to cancellation

 

Shipping and Handling Fees

 Shipping and Handling Fees include the service fee for order processing, packing, handling and shipping of your products. We may be able to give you an extensive discount if you purchase a particular product in bulk quantity. Please contact us for bulk purchase inquires.

 

Shipping Damage

Please contact us immediately if your purchased products were damaged during shipment.  Claims for shipping damage after 48 hours of receiving the products will not be accepted.

 

Warranty Terms

Ideal Restaurant Supply Co., Inc does not provide warranties on any merchandise sold on our website. No oral suggestion or written information given by Ideal RSC or its Representatives shall create a warranty. Warranties are only provided by the manufacturer of the products.

 

Product Information

The prices of products displayed on our website are quoted in U.S Dollars and are only valid and effective in United States. Due to volatile market conditions, the prices of products may increase without any notice, but we will try to update it ASAP once there are any price increases.

 

Inaccuracy Disclaimer

Although we prepare all the website contents with utmost care, we are not responsible for any typographical errors, inaccuracies, or omissions that are related to product descriptions, availability and pricing. Ideal RSC reserves the right to correct any errors or to change information at anytime without prior notice. (Including after you submitted your order, whether or not the order has been confirmed and your credit card charged.)

Ideal RSC along with several affiliate companies display our products and prices on their web sites. They normally display current product images, descriptions, and prices. Although we make every effort to ensure the information displayed is the most accurate, we can not control these web sites and cannot be held responsible for erroneous or outdated product listings. Please contact our customer service if you discovered any updates that should be performed.  We will do our best to have the information corrected.

 

Privacy Policy

Ideal RSC does not provide customer personal information to other marketers. Customer information will be mainly used for order processing and internet purposes such as tracking orders, processing subscriptions or registration. and special promotions. We may disclose your information when we have reason to believe that we need to identify, contact or bring legal actions against persons or entities who may injure you, our company or others. We may also disclose your information when the law requires it.

 

Return Policy

Products should not be returned without first obtaining a return authorization number( RA#). All items must be returned brand-new in original packing with the receipt. All returns are subject to a 15% restocking charge. All refunds will be made in the form of store credit. No returns on cutlery or furniture.  All custom fabricated items and/or special orders are not subject to cancellation after 24 hours. Refunds on a deposit made within 24 hours are subject to a 5% fee. After 24 hours a store credit of the deposit  less 5% fee will be given. Customer must contact the original manufacturer for warranty exchange of the damaged or defective products if applicable. Additional charges may be occurred for Products returned with missing parts or broken items such as manuals or accessories.

 

Proprietary Rights
The Ideal RSC logos and trademarks, as well as other marks, trade names, trademarks and logos on the site are the properties of their respective owners. You may not use, reproduce, duplicate, modify or manipulate such logos in any manner without the express written consent of the trademark owner.

All content on Ideal RSC website, including pictures, text, information, photographs, graphics, charts, video, illustrations, (collectively referred to as "Content") is protected by copyright, trademark, or other proprietary rights or licenses. All Content is copyrighted as a collective work under the U.S. and international copyright laws, and Ideal RSC owns, to the fullest extent allowed by such law, the copyright in the selection, arrangement, coordination, and enhancement of the Content.

 

 
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