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Terms
and Conditions |
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Please review
terms and conditions prior to your purchase to avoid
misunderstandings and unnecessary disputes.
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Terms of Use |
| All references herein to “Ideal
RSC ", "we", "us", and "our" refer to Ideal Restaurant
Supply Co., Inc. The terms "customer", "user", "you",
"your" and "yours" refer to the user/customer using our
website to order services or merchandise ("Product") or to
browse our website. By using
the Ideal RSC website, you agree to be bound by its terms of
use (explained below), Terms and Conditions, warranty terms,
inaccuracy disclaimer, and all disclaimers and terms and
conditions that appear elsewhere on the Ideal RSC website.
Ideal Restaurant
Supply Co., Inc. reserves the right to update or change
these Terms and Conditions at anytime without prior notice.
We encourage customers to review them when they visit our
website to ensure a pleasant shopping experience. If you are
dissatisfied with the Ideal RSC website, its content or
Policies and Terms of Use, you agree that your sole and
exclusive remedy is to discontinue using the Ideal RSC
website.
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| Pricing Policy |
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Our online store
may have different prices from our retail store and they are
subject to change without notice. If the products in your
order had any price increases after you placed it with us,
we will attempt to contact you via email or phone to request
your approval of the additional charges. We will not ship
out your order until these charges are accepted. We may
cancel your order if you do not accept these charges or fail
to respond to our email or phone calls. We reserve the right
to cancel any order you place with us without giving any
reason.
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Sales Tax Policy |
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Ideal RSC currently collects and
remits sales tax in the State of New York as required by
law. If you claim tax-exempt status, please contact customer
service before submitting purchase order. We cannot refund
your tax amount if you submit tax exempt document after the
purchase of products. Ideal
RSC does not collect sales tax from customers whose orders
ship from our warehouses to destinations outside of New York
State. In cases where an order needs to be shipped directly
from a manufacturer to a customer in a state that
manufacturer has nexus (a taxable presence), Ideal RSC must
collect all applicable taxes from that customer before the
shipment.
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| Payment Policies |
| If your order is paid for by check
or bank wire transfer, the order will not be shipped until
funds have cleared. |
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Order Processing |
| Online orders may be shipped the
same day or next business day after they had been received.
Although we try to process and ship out your order on the
same day we receive it, we cannot guarantee the actual ship
date. Please plan accordingly if you require express
shipping or contact us to arrange express shipping. |
| Canceling an Order |
| If you need to cancel an order,
please call us during our normal business hours as soon as
possible. If the order has not shipped, we will stop the
order and cancel or refund any charges we have posted for
the order. However all custom fabricated items and/or
special orders are not subject to cancellation |
| Shipping and Handling Fees |
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Shipping and
Handling Fees include the service fee for order processing,
packing, handling and shipping of your products. We may be
able to give you an extensive discount if you purchase a
particular product in bulk quantity. Please contact us for
bulk purchase inquires.
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Shipping Damage |
| Please contact us immediately if
your purchased products were damaged during shipment.
Claims for shipping damage after 48 hours of receiving the
products will not be accepted. |
| Warranty Terms |
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Ideal Restaurant
Supply Co., Inc does not provide warranties on any
merchandise sold on our website. No oral suggestion or
written information given by Ideal RSC or its
Representatives shall create a warranty. Warranties are only
provided by the manufacturer of the products.
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| Product Information |
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The prices of
products displayed on our website are quoted in U.S Dollars
and are only valid and effective in United States. Due to
volatile market conditions, the prices of products may
increase without any notice, but we will try to update it
ASAP once there are any price increases.
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| Inaccuracy Disclaimer |
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Although we
prepare all the website contents with utmost care, we are
not responsible for any typographical errors, inaccuracies,
or omissions that are related to product descriptions,
availability and pricing. Ideal RSC reserves the right to
correct any errors or to change information at anytime
without prior notice. (Including after you submitted your
order, whether or not the order has been confirmed and your
credit card charged.)
Ideal RSC along
with several affiliate companies display our products and
prices on their web sites. They normally display current
product images, descriptions, and prices. Although we make
every effort to ensure the information displayed is the most
accurate, we can not control these web sites and cannot be
held responsible for erroneous or outdated product listings.
Please contact our customer service if you discovered any
updates that should be performed. We will do our best to
have the information corrected.
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| Privacy Policy |
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Ideal RSC does
not provide customer personal information to other
marketers. Customer information will be mainly used for
order processing and internet purposes such as tracking
orders, processing subscriptions or registration. and
special promotions. We may disclose your information when we
have reason to believe that we need to identify, contact or
bring legal actions against persons or entities who may
injure you, our company or others. We may also disclose your
information when the law requires it.
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| Return Policy |
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Products should
not be returned without first obtaining a return
authorization number( RA#). All items must be returned
brand-new in original packing with the receipt. All returns
are subject to a 15% restocking charge. All refunds will be
made in the form of store credit. No returns on cutlery or
furniture. All custom fabricated items and/or special
orders are not subject to cancellation after 24 hours.
Refunds on a deposit made within 24 hours are subject to a
5% fee. After 24 hours a store credit of the deposit less
5% fee will be given. Customer must contact the original
manufacturer for warranty exchange of the damaged or
defective products if applicable. Additional charges may be
occurred for Products returned with missing parts or broken
items such as manuals or accessories.
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| Proprietary Rights |
| The Ideal RSC logos and
trademarks, as well as other marks, trade names, trademarks
and logos on the site are the properties of their respective
owners. You may not use, reproduce, duplicate, modify or
manipulate such logos in any manner without the express
written consent of the trademark owner.
All content on Ideal RSC website,
including pictures, text, information, photographs,
graphics, charts, video, illustrations, (collectively
referred to as "Content") is protected by copyright,
trademark, or other proprietary rights or licenses. All
Content is copyrighted as a collective work under the U.S.
and international copyright laws, and Ideal RSC owns, to the
fullest extent allowed by such law, the copyright in the
selection, arrangement, coordination, and enhancement of the
Content.
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